FAQ

I’m concerned about my grades, assignments, or tests.

Southeastern has implemented its Academic Continuity Plan to help continue classroom operations.
All faculty have been instructed to work with students to minimize the impact of this event.
Please contact your instructor directly.

I’ve tried, but I can’t get in touch with my instructor.

Begin by emailing your instructor if you have not done so.
If you have emailed your instructor and have not received a response, you should follow the normal chain of command and begin by contacting the Department Head to which the instructor reports.

Departmental contact information can be found from the Colleges and Department page on the website.

I can’t get online or on Moodle.

Currently, internet service is down on some parts of campus. Once it is back up, we will communicate as soon as possible. If your phone or other personal device has a data plan, you should be able to communicate with your instructors via email.
Moodle is currently offline as well. Once it is up, we will communicate as soon as possible.

Online classes are using a separate technology (Google Classroom) temporarily while Moodle is offline. If any of your classes will be using this, you will be notified by your instructor.

I’m concerned about semester withdrawal dates, etc.
We are also adjusting some key semester dates because of the lost time last week:

Last day to withdraw is moved from March 31 to April 28
Last day to withdraw from Term 2 classes is also April 28
Term 1 classes have been extended by one week from March 8 to March 14
Term 1 finals have been moved from March 9-13 to March 15-16
Term 2 classes start date is moved from March 14 to March 20

I can’t login to my email.

While our email system for students should be fully functioning, If you are having trouble logging in to email, assistance is available from the Helpdesk. Faculty and staff should call 549-5555, or email helpdesk@southeastern.edu; students should call 549-2700 or email studenthelpdesk@southeastern.edu
Email addresses for alumni are temporarily disabled but will be restored.

I’m having technology issues that other students don’t seem to be having.

If you are having technology issues not related to Moodle or Wi-Fi (internet access), assistance is available from the Helpdesk. You can call 549-2700, or email studenthelpdesk@southeastern.edu.

Will the Southeastern Payment Plan due dates be adjusted?

Yes, the March due date for the Southeastern Payment Plan has been extended to April 14.

I need to make a payment. How can I do that?

Payments are being accepted in person at the Controller’s Office.

When will I receive the disbursement or credit balance refund for which is due from my financial aid or scholarship?

Disbursements and credit balance refunds are processed via Leonet. These processes will resume when functionality and access to the system are re-established. IT staff are working to restore systems as quickly and safely as possible.

I need a transcript. What should I do?

The transcript system is currently unavailable. Please email the Registrar’s Office (registrar@southeastern.edu) to request documentation that you can use in lieu of a transcript until functionality and access to the system is re-established. IT staff are working to restore systems as quickly and safely as possible.

I’m concerned about my personal data associated with this network security incident.

We encourage students, faculty and staff to take normal digital/online security measures. Please see below for more detail and resources.

Preventative Efforts

Change All Passwords: use a minimum of 12 random characters (numbers/symbols/letters) for all accounts (i.e.: banking, social media, email, and electronic health records). Each password should be different, long, and strong.
Turn on Multi-Factor Authentication: Implement multi-factor authentication on our accounts and make it significantly less likely for a third-party to access your online accounts.
Contact Equifax, Transunion, and Experian: to a) Request a free credit freeze; and b) Review your credit report and report any suspicious activity to the reporting agencies.
Contact Information:
Experian:
1-888-397-3742; http://www.experian.com
Equifax:
1-888-548-7878, http://www.equifax.com
Transunion:
1-833-395-6938, http://www.transunion.com
Update Software: Bad actors will exploit flaws in the system. Update the operating system on mobile phones, tablets, and laptops to fix these flaws. Leverage automatic updates for all devices, applications, and operating systems.

Reporting Suspicious Activity

If you suspect any unauthorized activity on an account or credit report, consider the following:

Contact the institution reporting the activity and advise of the suspected fraud.
Submit a complaint with the Federal Trade Commission at ReportFraud.ftc.gov or 1-877-FTC-HELP (382-4357).
File a police report with local law enforcement.
File a complaint with the FBI’s IC3 center at www.ic3.gov.
Complete and submit a Form 14039 Identity Theft Affidavit with the U.S. Internal Revenue Service at www.irs.gov/pub/irs-pdf/f14039.pdf.

Social Security Recipients: If eligible for Social Security Benefits, register for a “myaccount” at secure.ssa.gov to monitor our benefits activitv. Report fraud through the Office of the Inspector General at 1-800-269-0271.

What is Phishing?

Phishing occurs when a cyber threat actor poses as a trustworthy source to lure users to click on a link, open an attachment, or submit personal information for nefarious purposes.

Phishing emails, text messages, and phone calls may appear to come from a real financial institution, website, government agency, or other business, or individual, with the subject line often containing an urgent alert. The email may also request personal information like passwords or Social Security numbers. When users respond with the information or clicks on a link, the attackers use it to access their accounts, or create a data leak, data or service loss, identity fraud, malware infection, or ransomware.

Tips

When in doubt, throw it out: If it looks suspicious – even if you know the source – it’s best to delete or, if appropriate, mark it as “junk email.” Contact the company directly (via phone) to be sure the email is not legitimate.
Think before you act: Be wary of communications that implore you to act immediately, offer something that sounds too good to be true, or ask for personal information.
Be wary of hyperlinks: Avoid clicking on hyperlinks. If you choose to click on a link, ensure it is authentic before clicking on it. You can check a hyperlinked word by hovering the cursor over it to reveal the URL.

If you have any questions or wish to report/forward suspicious activity to SLU, please email: onlinesecurity@southeastern.edu

For more information about cyber safety, please see the following materials from the Cybersecurity and Infrastructure Security Agency and the Federal Trade Commission.

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